Dispatcher Job at On Time Ambulance, Roselle, NJ

V0dtMitSTU9GU2loMzJrQnA3Q3Vtb0d5bHc9PQ==
  • On Time Ambulance
  • Roselle, NJ

Job Description

Dispatcher Monday thru Fri 3pm-1am Pay $21.70-$22.75 based on experience

Description :
As part of the Communications and Logistics Department (CL), and under the supervision of the CL Manager, the dispatcher is responsible for the efficient utilization of resources provided by the Communications and Logistics Department. The Dispatcher is tasked with making the best use of the available units and technology to provide the highest possible level of customer service. The Dispatcher communicates effectively with and supports all field associates.

Essential Duties and Responsibilities:
  • Utilize the unit hours produced by Logistics when assigning and dispatching trips to crews/vehicles in the most efficient way possible way while maintaining required customer response times.)
  • Ensure coverage of same day trip requests, utilizing vehicle and crew resources.
  • Understand and utilize tools such as Logis Dispatching, DocsInk Messaging, and ePro Scheduler.
  • Post available units according to established move-up plans.
  • Direct units to fuel and/or restock during available/posting times in order to reduce end-of-shift delays.
  • Be aware and attentive to all response time requirements by contract/customer.
  • Ensure that field units are reporting time stamps promptly and according to policy; report any non-compliance to the appropriate supervisor.
  • Initiate late calls/delays in advance to customers when response times will exceed quoted or negotiated levels.
  • Report service compliments and complaints through ePro Incident Reports.
  • Utilize ePro Scheduler to make live changes to employee schedules and units.
  • Work closely with the Fleet Department to ensure the most efficient movement of vehicles into and out of service.
  • Maintain friendly and professional communication with internal and external clients at all times.
  • Perform other related duties as required.

Requirements:

  • High School Diploma. College education and/or equivalent work experience preferred.
  • Understand RescueNet (RN) reporting and High Performance Indicator (HPI) numbers that measure the success or failure of the company and the department.
  • Excellent written and verbal communications skills required.
  • Critical thinking skills required.
  • Must be highly-organized.
  • Excellent and established interpersonal skills.
  • Knowledge and expertise of MS Office, specifically Excel and Word.
  • Computer proficiency required.
  • Excellent and prompt, accurate, thorough, and legible written communication skills.
  • Working knowledge of EMS systems/private ambulance and medical transportation systems preferred.
  • Dispatching experience preferred.
  • Ability to teach skills to others.

Pay Transparency:

The above reflects the anticipated base salary range for this position if hired to work in New Jersey.

 

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate’s educational background, skills, and professional experience.

 

In addition to base salary, this position may be eligible for clinical certification pay and/or shift differentials.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Application Question(s):

  • What are your salary requirements?
  • Do you have any call center experience?

Experience:

  • Dispatching: 2 years (Preferred)

Ability to Commute:

  • Roselle, NJ 07203 (Required)

Work Location: In person

An AAEO Employer

Job Tags

Full time, Contract work, Work experience placement, Shift work,

Similar Jobs

Hirschbach Motor Lines

CDL A Truck Driver - Home Daily Job at Hirschbach Motor Lines

 ...endless days on the road, miles away from home? Do you crave the comfort of your own...  ...Hirschbach, a company that values its drivers as a Home Daily Truck Driver and experience the perfect...  ...Valid Class A commercial driver's license (CDL)~6 months of verifiable over the road... 

MRINetwork Jobs

Field Construction Superintendent Job at MRINetwork Jobs

 ...We are representing a Pittsburgh based industrial, construction engineering firm that is looking for a Field Construction Superintendent...  ...Supervisor, Field Project Foreman. ~ Experience supervising union and non-union employees is a plus. ~ Industrial site... 

GDIT

Network Engineer - Top Secret/SCI Job at GDIT

 ...None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Network Engineer GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.... 

TRANSFORMATION CHURCH

Audio Engineer FOH Job at TRANSFORMATION CHURCH

 ...Position Requirements: The Front of House Audio Engineer ensures clear, high quality sound for all live events by managing and optimizing audio systems. This role requires technical expertise to prevent sound issues, balance levels, eliminate feedback, and deliver consistent... 

Just Kiln' Time "Paint Your Own Pottery"

Studio Assistant Job at Just Kiln' Time "Paint Your Own Pottery"

 ...Just Kiln' Time is a Paint Your Own Pottery & Glass Fusing Studio! We host birthday parties, bridal/baby showers, camps, field trips, and a whole lot more. We are looking for a friendly, outgoing, patient, super fun, talkative, and positive individual who work well...