HVAC Service Manager Job at Mark III Construction, Sacramento, CA

Vm1xOSt4Y0tIaWVuM0c0R3I3R25rWU8w
  • Mark III Construction
  • Sacramento, CA

Job Description

The HVAC Service Manager will be responsible for supervising all HVAC technicians and maintaining a unified team dedicated to providing the best customer experience in the industry. This role will grow the HVAC business and serve as a consultant to leadership on HVAC operational related issues, as well as shape our culture and drive organizational results within the HVAC Service Team. The HVAC Service Manager will maintain an effective level of business literacy about the business’s financial position, strategic plans, culture, and competition. For the person this role, it will be essential to build value with each customer interaction, exceed expectations, and bring resolution to issues for customers and technicians alike.

Requirements

  • Lead, manage and hold technicians accountable. A portion of the HVAC Service Manager’s time will be spent on job sites supporting technicians and improving processes and standards as well as performing service work as needed. Time will also be reserved for office work such as planning, technician meetings, interviews, customer relations and correspondence.
  • Monitor work order progress and ensure technicians submit all required documentation (e.g. time, paperwork, pictures, notes, quote forms, etc.) daily for processing.
  • Identify opportunities for growth and develop individual technicians’ skills via onsite training, coaching, assigned trainings and experience building tasks.
  • Manage day-to-day technician needs including assistance, praise, and discipline.
  • Inform and train technicians on new procedures, work policies and codes.
  • Monitor and support improvement to technician practices around efficiencies in material and labor usage.
  • Ensure positive customer relations on matters involving technician performance, technical billing disputes and technical issues from visits.
  • Assist Service Operations Manager with hiring, evaluations, disciplinary actions, and termination of technicians.
  • Perform technical services as needed (service, repair, diagnosis, replacing equipment).
  • Possess knowledge of OSHA regulations as they pertain to the work of the technicians. Monitor and ensure safe work protocols.
  • Assist Sales and Operations Managers with financial analysis and budget preparation.
  • Work directly with Service Operations Manager, Technicians and Dispatchers to ensure proper business practices and completion of all service jobs within target margins.
  • Collaborate with Sales and Service Operations Managers, office staff, and technician teams to meet the demands of the business.
  • Plan for future improvement of self and team.
  • Actively own and promote Mark III’s core values.

MINIMUM / PREFERRED EXPERIENCE AND EDUCATION:

  • High school diploma or completion of G.E.D

  • 10-15 years of commercial HVAC technician experience

  • Installation and start up experience

  • 2 years of HVAC service manager experience

  • EPA Certification Levels 1 & 2 required

  • Valid Driver’s License with a clean driving record is required

  • Strong leadership and decision-making skills

  • Ability to act with integrity, professionalism, and confidentiality

  • Excellent oral and written communication skills

  • Must possess proficient computer skills

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Vehicle Allowance/Vehicle
  • Fuel Card
  • Phone Allowance
  • Laptop
  • iPad
  • Training & Development
  • On Site Gym

Wage Range: $45 - $58 per hour DOE

Job Tags

Hourly pay, Work at office,

Similar Jobs

Ptw

3D Environment Artist - Talent Pool Job at Ptw

 ...Ghostpunch Games, part of the PTW family, we collaborate with industry-leading studios to deliver high-impact projects. As a 3D Environment Artist , you will play a key role in crafting visually stunning and immersive environments for AAA-quality games. Your ability to... 

Pura

Revenue Manager Job at Pura

 ...Company in Utah, and we are passionate about making scent a core part of lifes most memorable moments. Your Role at Pura: The Revenue Manager plays a key role in ensuring Puras revenue is recognized accurately and timely in accordance with ASC 606. A typical day may... 

HB Travels

Online Travel Agent (Remote) Job at HB Travels

About Us: We are a travel services company committed to helping clients plan and book memorable travel experiences. By working with top travel providers, we deliver reliable support, personalized recommendations, and smooth booking processes. Position Overview:...

Wyndy

Evening Babysitter for Teen Job at Wyndy

We are seeking a responsible and trustworthy babysitter for our 13-year-old son in Memphis, TN. This babysitting job will take place on Tuesday, October 21, 2025, starting at 11:00 PM and ending on Wednesday, October 22, 2025, at 12:30 AM. The primary responsibility involves...

Sony Playstation

Sr 3D Artist, ExDev (Contract) Job at Sony Playstation

 ...Santa Monica Studio is seeking an experienced 3D artist for the development of a new unannounced title! This is an opportunity to contribute to the artistic vision and development of our products with a specialized focus on creating high-quality props and assets while...